Reasons to choose Potteries Mortgage Desk
* We are a leading whole of market independent mortgage broker based in the potteries.
* We have experience of how the mortgage market works and we understand our customer's needs.
* Our back office Conduct offer a custom built, modern, e-enabled sales process which will provide you with safety, security and piece of mind in a regulated environment.
* We have a dedicated team trained to help you through the mortgage and protection process from first enquiry through to completion.
* We will ensure that the principal of Treating Customers Fairly is embedded in our business activities.
* Putting customers at the heart of our business means that at every stage of the advice process, customers can expect an honest, transparent, efficient and professional service.
* We get to know our customers well through fact finds. We always consider individual needs and recommend solutions that are right and affordable to you, the customer.
* We keep detailed records of the priorities we identified. We use clear, consise, plain English to explain the risks and benefits associated to the products and Conduct we discuss.
* Should any of our customers have cause to complain then they can be assured that it will be dealt with swiftly and professionally.
* We know that unless we are fully committed to our customers we will not retain their loyalty and they are unlikely to recommend us to their friends and family.